When the platform lags: RAM, the Diagnostic Report and logs

One day or another, the platform will slow down, the order book will fall behind or the feed will drop, often at the US open. DeepCharts provides three tools to pin down the problem in five minutes instead of guessing: the memory indicator on the toolbar, the Diagnostic Report, and the dated log files.

The golden rule: diagnose during the problem, not the next day on a machine at rest.

The RAM indicator

At the top right of the toolbar, two numbers: the system's total memory usage, and in parentheses the share used by DeepCharts alone.

RAM 91% (2%) in the capture says it all: the machine is saturated, but DeepCharts is not the one consuming it. Close what is running alongside it (browser tabs, another platform, a screen recorder).